Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Subzel Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The vest is cool, pleasant to the touch, perfectly sewn. The quality is excellent. Fast Delivery: ordered 30.11, received 22.12. I'm happy with the purchase, but I did not guess a little with the size: The vest is a little narrow, it's hard to zip up on the sweatshirt. On height 183 and weight 90 kg took XXL, and it would be necessary to take XXXL. Product and store recommend.
I bought the second one. The size approached perfectly. Height 176. Weight 80. It's strange that all tags about the composition and size on the vest are cut!!! On the first tag were in place.
The waistcoat is excellent, the quality is super! On the Russian P 52 (height 182 cm, weight 86 kg) ordered XXXL. After the new year holidays a little bit in the abdomen end-to-end), but if minus a couple of kilos, it will be excellent)
The waistcoat is perfect. only the size did not fit. we needed the size 54-56
Shipping fast four. products in mind. Speed is fluff. 176cm/kg day XL size fit well four.
Commodity satisfied Shipping satisfaction
Korea think in El size than a smallish four. dimensions can greatly Saya as requirement
I went very long, but I got there. The quality is excellent, but the size did not fit at all. 2XL at 50 dew. I didn't. This size is suitable for 46-48 dew.
The waistcoat is cool, in size 3HL just on the Russian 52-54. There was no unpleasant smell. Warm enough.
I usually wear a large one. I ordered a large one, but it's small. I think XL was just right.
Very thin vests
Got the second vest, satisfied. Very quickly delivered.
Shipping fast. The store came to contact about the color of the product-it was not ordered. On height 175 and weight 78 ordered 3xxx. A little. malomerit. Pooh is a clear synthetic.
I ordered my husband at 50R, you could order a little more, the quality is normal, the color of the blueberry.
Качество материала дешёвая синтетика и кажется что в нутри синтепон, а не пух! И своих денег не стоит, не на выход а чисто на работу! Не понимаю как люди так пишут отзывы типа классные)
Good one. Warm. Elegant. You can take it. Pay attention to the size.
Wishes not in size, consider
Thank you very much they are cool
The quality of tailoring, the fabric is excellent. But little. took on the size of the store, chest girth 104, I took XL with the specified og 106, small