Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
Why do I encounter various availability listings on your site?
Titles have different availabilities simply due to their demand, proximity, and availability to Subzel.com. We also source our products from various distributors. The availability on products we obtain from distributors may vary according to whether the distributor has the product in stock or not.
How do I find sales information for my title?
We don’t provide sales information to vendors at this time due to the competitive nature of our business.
If a title is listed as out of stock or unavailable, it means that it is not currently available to Amazon.com or not in stock through our distribution channels. However, you may still be able to sell out of stock items through our Marketplace feature.
Do you sell advertising on your site?
At this time, we do not sell banner advertising on our site. However, for information on Co-op promotional opportunities, please visit our Coop page.
The best way to promote your book is to add descriptive content and images (as described above) to your book’s detail page.
How can I make it easier for customers to find my product?
You can ensure that your product listing has complete and correct title, author/artist/actor, and subject information. This information helps customers easily find items they will want to purchase in our store.
In addition, we offer our customers numerous tools to aid them in their hunt.
You are protected when: frequently-asked-questions
- The item you ordered did not arrive within the time promised by the seller.
- The items received was not as described.
For Any Questions or Informations please do contact us on [email protected]
the respond of our team is usually 2-3 days.
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